The digital revolution is radically changing how people resolve disputes and this is happening without people even realising it. eBay were early adopters of this and Professor Ethan Katsh and his colleague led the charge.
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Is ODR a Growth Industry?
Here is a video of keynote speaker Professor Ethan Katsh, acknowledged to be the founding father of online dispute resolution speaking at the 7th Annual Mediation Symposium on the impact, implications and opportunities presented by ODR which was organised by the Chartered Institute of Arbitrators in partnership with Mediator Academy in 2014.
He outlines the evolution of ODR and makes some predictions as to how it is likely to develop. He also discusses the “growth industry” of disputes and dispute resolution and how ODR can help prevent disputes.
The video below is a more in-depth interview with Professor Katsh about the ODR field and the increasing role that machines and technology play in our daily lives and therefore our disputes. He also deals with the questions about whether ODR is only suitable for simple disputes and how to manage complexity.
Ethan Katsh and Colin Rule’s 2016 White Paper on ODR https://www.americanbar.org/content/dam/aba/images/office_president/katsh_rule_whitepaper.pdf
A recent article by Jean R. Sternlight on the strengths and weaknesses of ODR https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3446140
Information on the EU’s ODR Platform https://ec.europa.eu/consumers/odr/main/?event=main.trader.register
Professor Ethan Katsh
Director of the National Center for Technology and Dispute Resolution, Professor Emeritus of Legal Studies at the University of Massachusetts Amherst and is widely recognized as a founder of the field of online dispute resolution (ODR).
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