One of the great success stories of Online Dispute Resolution offers a model that in these challenging times is likely to become the new norm for dispute resolution.
The Civil Resolution Tribunal, Canada’s only Online Dispute Resolution tribunal, has been fully operational since 2016, is fully accessible, offers translation in 200 languages and completes an average of 5,900 disputes per year, growing every year.
It is seen as the flagship for online dispute resolution systems all over the world. This interview with its Chair, Shannon Salter, in 2015, before it was up and running, gives some insight into its mission and vision. Watch out also for the interview with her colleague Darin Thompson, coming soon.
Further Resources on ODR
The CRT’s 2018-2019 Annual Report gives a comprehensive overview of how it has been working and makes for fascinating reading https://civilresolutionbc.ca/wp-content/uploads/2020/03/CRT-Annual-Report-2018-2019.pdf
For more detailed insight on the philosophy and research behind the Tribunal, read this article by Shannon Salter from 2017 https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2965745
To see how the project is viewed from outside Canada, read this article from the UK Law Gazette https://www.lawgazette.co.uk/practice/canada-shows-way-to-online-claims-future/5068554.article
Resources for Undergraduate and Postgraduate Law Students